Terms of Service

These terms govern your use of Xanner — the website at xanner.co, the ordering software, and any hardware we install — provided by Xanner (“we”, “us”). By using Xanner, or by operating a venue workspace we set up for you, you (“you”, the “venue”) agree to these terms. If you accept on behalf of a business, you confirm you are authorised to do so.

1. What Xanner is

Xanner is an in-venue ordering system: guests scan a QR code, place orders from a web menu, and your staff confirm, prepare, and deliver them. It is offered together with the onsite hardware needed to run it. Xanner is at an early, pilot stage, and parts of it will change.

2. Getting access

Workspaces are created manually after we speak with a venue; the public site only collects interest. We may decline or withdraw access at our discretion. You are responsible for the admin password, staff PINs, and the devices used to reach your workspace, and for everything done under your accounts. Tell us promptly if you believe a credential has been compromised.

3. Acceptable use

You agree to use Xanner lawfully and only to run your own venue. You will not:

• attempt to access another venue’s workspace or data;
• probe, scan, or test the security of the system except with our written permission;
• reverse-engineer, copy, or resell the software; or
• use Xanner to break the law.

Each venue’s workspace is isolated, and you must not try to circumvent that separation.

4. Hardware

Where we provide hardware — for example a local server, screens, or a router — it is supplied for use at your venue to run Xanner. Unless we agree otherwise in writing, that hardware remains ours: you will look after it, keep it powered and connected as advised, not tamper with it, and return it if the pilot ends. Risk of loss or damage at the site sits with you while the hardware is in your care.

5. Your responsibilities and data

You are responsible for your own operational data, your devices, and your local network, and for running your venue lawfully — including any licensing, tax, age-verification, and food-and-drink rules that apply to you. You own your venue’s operational data; we process it to provide the service and as described in our Privacy Policy. You are responsible for the accuracy of your menu, prices, and stock.

6. Fees

During the pilot, Xanner may be provided to selected venues free of charge in exchange for feedback and real-world testing. Any fees, hardware costs, or paid terms beyond the pilot will be agreed with you separately, in writing, before they apply.

7. Availability and the pilot

Xanner is provided on an “as is” and “as available” basis. The local-first design is built to keep the order loop running through poor or no internet, but we do not promise uninterrupted or error-free operation, and we may change, suspend, or remove features — especially during the pilot. We will be straight with you about significant changes.

8. Intellectual property

Xanner — including the software, designs, and brand — belongs to us. We grant you a limited, non-exclusive, non-transferable right to use it to run your venue for as long as your access continues. Any feedback you share with us, we may use to improve Xanner without obligation to you.

9. Disclaimers and liability

To the fullest extent the law allows, we exclude implied warranties and are not liable for indirect or consequential losses, lost profits, or lost data arising from your use of Xanner. Nothing in these terms limits liability that cannot be limited by law. Because Xanner is in pilot, please keep your own records of anything you cannot afford to lose.

10. Ending the pilot

Either of us can end the arrangement at any time. When access ends, your right to use the software stops, we will arrange the return of any hardware, and we will work with you to return or delete your data as set out in the Privacy Policy.

11. Changes to these terms

We may update these terms as Xanner develops. We will update the date above, and continued use after a change means you accept the updated terms.

12. Governing law

These terms are governed by the laws of the Federal Republic of Nigeria, and disputes will be handled by the courts of Lagos State, unless we agree otherwise in writing.

13. Contact

Questions about these terms? Email hello@xanner.co.